Every function has their particular metrics or KPIs or score cards, what ever you name it..
Nothing wrong with the metric, they are all good or great…
The "Art".. how you select the right metrics that suitable to your business (kind of and size) and how you will get the data.
Potential danger:
- Metric measured not directly relevant to operations
- Metric just to satisfy management
- Spend too much effort to measure (compared with the real operation/real work)
- Generalize metrics (Certain standardization are good, but shall be relevant)
Sunday, March 15, 2009
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